Support services
Flexible support offerings to meet your specific needs
Corda is now open core and comes with a variety of tiered platform and CorDapp maintenance support offerings to accelerate your time to value. Both Corda open core builders on an Apache II license and companies on an R3 enterprise license are eligible for support. Corda users can choose only platform or application support or a combination of both and are free to upgrade at any time.
Dedicated Trouble-shooting
Corda platform support
R3 offers three-tiers of platform support depending on where you are in your journey.
- Basic Support—Ideal for start ups, simple production workloads and those who are only beginning to experiment with building on Corda. Weekday work hours only. Support portal access.
- Standard Support—Recommended for in-production customers with business critical workloads who require 24/7 support and patch releases. Support portal access.
- Premium Support— Ideal for customers who demand the highest level of support. Includes everything in Standard Support along with dedicated incident manager, phone number, priority patches and quarterly customer reviews.
For more information on all support packages, visit our scope of support services page here.
application support offerings
CorDapp support
Offered in two packages, CorDapp support is tailored for the maintenance of Corda powered applications that are built by either the customer or R3 Professional Services.
- CorDapp Development Support—For experimenting, testing, or building of applications that are built by the customer.
- CorDapp Application Support—For live CorDapp built by R3 Professional Services team.
Support Handbook
Maintenance and Support Services Handbook
R3 has developed a comprehensive handbook which contains information on the maintenance and support services provided in connection with the software products licensed by our customers.
