London Professional Services & Support Internship

Resource Management & Operations Intern

*Please note that our Summer internship will begin in June 2024 with a flexible end date*
At R3, we are transforming the world’s economy. Our flagship product, Corda, is a DLT platform designed for running complex workflows between businesses without any centralized points of control. Designed for the needs of financial markets infrastructures, it is trusted by the world’s leading financial market infrastructures (FMIs), central banks and commercial banks.
 
About your team:
R3’s Professional Services (PS) team works to bring Corda specialist expertise to our customers to make their adoption successful. They engage directly with our customers to design, build, deploy and advise them on their Corda journey to ensure long-term capabilities are sustained.
The Resource Management and Operations Office (RMO) sits within the larger PS team and is critical to its smooth running on a global scale. We are responsible for the effective planning and forecasting of the group, as well as influencing hiring decisions using data and understanding of resource profiles. We also provide the appropriate tooling, processes and forums to enable the team to thrive.
 
About your Internship:
During your internship, you will engage in weekly one-to-one sessions with your manager to discuss feedback and set goals for the upcoming week. Gain insights from leaders across the organisation, offering you a holistic view of how a pioneering tech start-up operates from Product to Sales. Showcase your work, learn from experienced team members, and make the most of the opportunities presented during your internship.

Key Responsibilities – Resource Management and Planning Duties (60%):

  • Work alongside and support the RMO in day-to-day activities including ad hoc tasks
  • Klient PSA data management:
  • o   Reviewing and updating the Klient allocation by connecting with Project Managers (PMs) / Delivery Managers (DMs) on a weekly basis
    o   Identify and address instances of under/over utilization of the PS team
    o   Allocate and adjust allocations as required to optimize resourcing i.e. skillset, timelines, margins, revenue and own individual aspirations
  • Prepare Weekly RMO Meeting Agenda / Updates in JIRA
  • Take ownership of managing the overall RMO Jira board to ensure all activities are closed out and progressed in a timely manner
  • Where appropriate, take ownership of small project deliveries relating to resourcing i.e. PS training activities and demand / capacity planning with support from PS’s Resource Manager & Partner Manager

Key Responsibilities – Operations Duties (40%):

  • Supporting the PS Operations Lead with Klient PSA administration and documentation
  • Responsible for timely submission of timesheets by team members
  • Take ownership of tracking CSAT % for PS and provide regular quarterly reporting to Senior Management
  • Ensure rolled out processes are adopted by the PS team with a view of improvement

Education & Experience:

  • Ideally a degree in project management, business management or a related field
  • Exposure to project management principles
  • Intellectual and analytical skills as well as system handling skills
  • Ability to display flexibility under changing priorities
  • Willingness to collaborate with the other R3 teams to achieve common objectives
  • Strong organisational skills and excellent attention to detail
  • Excellent communication skills at all levels
  • Capable user of Microsoft Office applications
  • Experience in Salesforce and Atlassian tools would be considered an advantage

Additional Information:

  • Please note that our Summer internship will be beginning in June 2024 with a flexible end date
  • Moreover, we cannot provide sponsorship for this position so candidates will need to have the right to work in the UK if they are to be considered

R3 is leading the future of digital finance by powering multi-party solutions that deliver digital trust and unlocking greater potential for regulated businesses everywhere. R3ers center around our core values – Collaborative, Ownership, Bold and Customer First – as a result our flagship DLT platform, Corda, is trusted by the world’s leading financial market infrastructures (FMIs), exchanges, central banks and commercial banks.
Corda is an open and permissioned distributed application platform that empowers regulated institutions to realize the full potential of direct digital collaboration to solve complex multi-party workflows.

R3 is is proud to be an equal opportunity workplace. We are a diverse and inclusive workplace that supports all ethnicities, races, genders, sexual orientations, origins, disability and veteran status and cultures. At R3, we’re committed to fostering an environment where individuality–not conformity–is embraced and valued because we believe our collective differences are what make us better together. If you don’t meet all of the above criteria, but you think you’d be a great addition to R3, send us your CV/resume. We’re always interested in meeting bold, collaborative people who are excited to work with us.

About us

R3 is a leading provider of enterprise technology and services for the development of multi-party solutions that enable direct, digital collaboration in regulated industries where trust is critical.

Our values

Customers first

Customer success is paramount. We build strong relationships and strive to create the best possible experience. Learn why so many of our customers view R3 as a trusted, long-term partner.

Collaborative

We bring together all parts of our ecosystem and give our customers the tools and environment to work together to change their industries.

Bold

We have the agility of a small company but the confidence and ambition of the industry-defining trailblazer we aspire to become. As a thought leader, R3 subject matter experts produce compelling analysis and insight into emerging technology.

Ownership

We demand excellence and take pride in our products and services. We believe the our platform, Corda, will transform the way the world does business.

Our benefits

We offer comprehensive and competitive benefits packages to ensure the wellbeing of all our employees and their loved ones. For a regional breakdown of our company benefits and perks, click here.

R3 may process the personal data collected or identified in accordance with R3’s Recruitment Privacy Policy. In particular, R3 will use the personal data provided for the purposes of processing your application for the role you have applied for, to assess your suitability for the role as well as to enter into a contract with you if you are successfully brought onto the R3 team.